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| January 11, 2010
Subject: Thank YOU!!!
Dear Bill,
Christine is a true story of a modern Polaris RZR apparently possessed by supernatural forces, based on actual events that took place between November 2008 till January 10Th, 2010.
Well we rode, put on 46.4 miles and OMG!!!! I never driven it with this much response and power!! She was tainted from the start. I am telling you, its like dial up Internet service to 6G DSL FIBER.... Huge difference.
I am sooo indebted to you and your awesome staff that understood and took my problem as their own and made my 2010 year off to a great start. I want to first thank you for not kicking me out of your garage every time you saw me in the crying over my Polaris RZR, Thank you.
Aimee, for putting my calls through the the boys and knowing the guys had no new info, but she assisted tremendously, and she's quick on taking my money!! Always with a smile.
Brian for explaining the book Polaris RZR For Dummies to me. Great to work with and great service, always wanting to help me even if on the phone. Great with his creativity that saves you and myself as the customer money.
Then there is Garrett............Bill he has made this entire long drawn out issue for me, not you guys... me, a rewarding event. From my issues at the other place, you guys had nothing to do with it. NOTHING, I came in to buy a battery, and in conversation with Garrett I explained what happened, and he took it upon himself to resolve my horrible situation.
And to that I am sending you this letter to tell you and I hope you share with them this and maybe buy them dinner, because your staff has gave me something that can put some happiness in my life again.
Garrett and Brian both know and understand some of what I am writing about, and they made me smile. I know that this is only a letter, and not a golden plaque, but please treat it as one, because you and your staff made me feel golden.
Thank you again
From the bottom and top of my heart.
Brandon Snyder
2008 Polaris RZR with 2009 Motor!!
SICKRZR BABY SICKRZR!!!
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"Thank you for your great service. I bought a 2010 Cross Roads and everyone has been great about every little neurotic complaint/concern that I have had and they have dealt with me extremely professionally. Thank you, Garrett, for treating me as if I were your only customer. To watch Garrett and Brian working in the service shop is quite a thrill and learning experience. I highly recommend Twin Rivers Polaris if you are interested in any new Vic bike. Thank you everyone!"
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By: Anonymous Fair Oaks, CA
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"I needed to get my front forks serviced but was unable to get them dome before I left on this trip. I have a friend working in Yuba city so while I was killing some time I thought I would visit the local Victory dealership. I told them of my plight and they actually got my bike right in and serviced my forks and changed the engin oil. I cannot tell you hoe impressed with the friendlness and profesional sirvice I recieved here. I would highlyu recomed this dealership to anyone. Cheers,and many thanks,
Gary
ps The oil pressure on the 06 Jackpot I have going through Death Valley (temp was about 125 deg) was about 70 psi doing 70mph @ about 2500rpm"
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By: Gary Red Deer, AB
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"Excellent customer service. Very knowledgeable, friendly and no pressure sales. Loved the experience and "will" buy again from Twin River Polaris. "
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By: Rob Yuba City, CA
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"I apprecited the staff for thier help with original purchasee of bike. I prefer a low pressure sales attitude which I recieved from Twin Rivers. The staff has gone out of thier way to help answer my questions and locate accessories and parts for me that I have seeked. If the staff does not know the answers ro questions or have not heard about new after market parts they have taken the time to help aquire the info or parts for me. The staff has always been accomodating with service of my bike. The dealorship is making a real effort to enhance rider needs with starting a forum for group rides and rider activities. I appreciate very much the effort Twin Rivers has put forth trying to form a riders group."
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By: Robert Oroville, CA
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"ABSOLUTELY THE BEST DEALERSHIP EXPERENCE I HAVE EVER HAD. THE STAFF WAS FRIENDLY AND VERY HELPFUL WITH MY PURCHASE. I WOULD HIGHLY RECOMMEND TWIN RIVERS POLARIS TO ANYONE. "
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By: GARY YUBA CITY , CA
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"Great dealership, friendly relaxed atmosphere!!"
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By: David Yuba City, CA
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